Terms Conditions

Mashikbazar is a vast store for daily necessities that can meet all of your requirements. It’s a one-stop shop for everything from stationery to food, kitchenware to personal care. Our goal is to provide doorstep delivery services to relieve you of the monotony of weekly shopping trips. Experience simple ease when you use Mashikbazar; we’ll take care of all your regular needs, right at your door. Through your use of Mashikbazar.com services, you consent to the terms and conditions listed below.MashikBazaar.com is entitled to modify these terms at any point. Any modifications will take effect right away once they are posted, thus it is your duty to check these terms frequently.

Ordering and Delivery

Ordering Procedure: Go to our website and peruse our product categories to place an order. Put things in your cart, check your order, then check out. To finish your transaction, adhere to the instructions.
Minimum Order Quantity: Depending on where you live, the 300tk minimum order quantity may not apply to deliveries. On the checkout page for your particular area, you can discover this information.
Delivery Times: Estimated Delivery Time 2 Days. Delivery times depend on your location and the time of day you place your order. We offer various delivery options, including same-day and next-day delivery. You can choose your preferred time slot during checkout.
Payment Methods: We accept Bkash and Nagad for online payment platforms and also cash on delivery systems. You can select your preferred payment method at checkout.
Order Changes: If you need to make changes to your order after it’s been placed, please contact our customer support as soon as possible. Changes may not be possible if your order is already in the delivery process.
Order Tracking: You can track your order in real time by logging into your account and navigating to the “Order History” section. You’ll receive notifications and updates on the status of your delivery as well.
Product Requests: Can’t find a specific item? We welcome product suggestions. Contact our customer services, we are always available.
Quality Assurance: We ensure the freshness and quality of the groceries we deliver through trusted suppliers and quality control measures.
Discounts and Promotions: We frequently run special promotions and discounts. Stay updated on our latest offers through our website,
newsletters, and social media channels.
Data Security: We take data security seriously. Our website uses secure encryption protocols to protect your information. We do not store your payment information on our servers.
Customer Support: If you have any additional questions or issues, you can reach our customer support team through our contact form on the website, email, or by calling our dedicated customer support hotline. We’re here to assist you with any inquiries or concerns

POLICY FOR FREE HOME DELIVERY:

Customized Delivery: We’ve carefully planned our delivery windows to match your location and the precise time of day you place your order. We provide delivery services all over Rajshahi. Delivery charges may vary based on your location. You can check the delivery fee during the checkout process by entering your delivery address.
Unlock Free Delivery: Enjoy the added benefit of free delivery on all orders exceeding 450tk.
This policy guarantees that you will receive the extra benefit of free delivery when you reach the minimum order requirement, in addition to the convenience of personalized delivery. Our top goal is to make sure you’re satisfied!

Refund and Returns Policy:

Returns:

Items that are Damaged or Defective: Please get in touch with our customer service staff as soon as possible after the delivery if you receive an item that is damaged or defective. Depending on your preferences, we will set up a return or replacement.
Erroneous Items sent: Please let us know as soon as possible if you believe that an incorrect item was sent to you. We’ll make quick arrangements to send you the right item in less than six hours.
Quality Concerns: Please get in touch with us within 12/24 hours of receiving your order if you are unhappy with the quality of any goods. If a replacement is thought necessary, we will evaluate the issue and make the offer.

Refund Eligibility: Refunds are handled in the event that certain things are damaged or defective. Our system will verify and gather the correct cause before initiating the refund procedure. Generally, things for which the consumer has merely changed their mind are not eligible for refunds. Refund Procedure: Refunds will be paid back to the original payment method used for the purchase after being processed, usually within 7 to 14 business days.

Contact Our Customer Support:

Contact our customer service department by phone at 01403979856, via email at support@mashikbazar.com, or via the online form. Give specifics about your order and the basis for your request for a refund or return.

Return Instructions: Our staff will give you directions on how to return the item if your return is accepted. Make sure the item is returned in the same condition and packaging as when it was received.
Items Not Refundable: Certain items—like perishable food—may not be returned owing to safety and hygienic issues. For specifics, please refer to the product description. Order cancellation policies allow for a specified amount of time to pass. Orders cannot be canceled once they are sent or processed.